Refund policy — KRYAK STORE

When to submit a request Submit a request from your purchase details before the warranty expires. Select the products, explain the issue and attach evidence if needed. For an order completed without delivered content, the request covers the entire order. Full refund If the product did not work from the start and this is supported by evidence, we will refund the full amount paid for that product. Refund for the unused period If the product initially worked, the refund is proportional to the unused warranty period: the amount paid for the product × remaining warranty time ÷ total warranty duration. The calculation is rounded to the nearest kopek and fixed when the request is submitted. Waiting for a decision does not reduce the calculated amount. For an order without delivered content, the full order price is used. Review and credit An administrator reviews the reason and evidence and determines the final refund amount. Refunds are credited to your store balance regardless of the payment method. Payment fees are not refunded. The decision and amounts for each product are sent to Telegram. After a refund The text and files of refunded products are no longer accessible. Other products in the order remain available. You can still leave a review, including after all products have been refunded.